Description

Epsilon Systems Solutions, Inc.(www.Epsilonsystems.com) is seeking a part time Desktop Support Support Intern, to join our team on site at our Corporate Office in San Diego CA.                                               

Summary: The Desktop Support Intern provides first-level technical support for software, hardware, and network-related issues by diagnosing problems and guiding users through step-by-step solutions. The Help Desk Intern will assist with the day-to-day tickets and support of on-site and remote users in the Corporate location. Will be responsible for break/fix tickets, desktop and desk side support tickets, as well as other duties as assigned. This position is budgeted for a minimum of 24 (Twenty Four) working hours in the office each week, and a maximum of 30 (Thirty) hours.                                     

Duties and Responsibilities:

• Performs troubleshooting of desktops and laptops as well as mobile devices.

• Participates problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

• Responsible for learning and supporting IT related tasks for New Hire Orientation.                  

• Perform minor desktop and laptop hardware repairs for equipment not covered under vendor maintenance agreements.

• Support and troubleshoot conference room technologies to ensure reliable functionality.                                                   

• Assist with project directions and schedules to maximize benefits and minimize impacts on the customer organizations.             

Required Qualifications:

• Currently enrolled in an Associates or Bachelor's degree program in IT related field, with an expected graduation date between December 2026 and December 2027.

• Proficiency in Microsoft Office 365 suite.

• Foundational knowledge in Networking.

• Foundational knowledge in PC Components.

• PC troubleshooting Skills.

• Printer Troubleshooting Skills.

Pay Range:

The pay range for this role is $20 - $22 Hourly. This is a reasonable estimate for this role. Individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

ADA Notations:

• Regular communication (hearing/speaking)                            

• Noise conditions range from very quiet to very noisy             

• Prolonged use of computer (typing/keyboarding)                                

• Frequently required to sit for long periods of time, stand, walk, and may occasionally lift and move at least 25 pounds    

Epsilon Systems Solutions, Inc. is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

PI285381129